FAQ - FYI...

Hello Everyone,

Welcome to Love2ASL’s Professional Development Program. Now that you have registered with PayPal, your name has been automatically be added to the roster for the “Live” Online Workshop broadcast.

Our newly upgraded “Live” Broadcast system is better than ever!  Now you can be linked in and register in the Chat Feature, once and for all!

After you click on the link and enter the broadcast, you will type in the chat space and a prompt will as you to register with your email.

We suggest that you “create” another email address, our system works best with gmail addresses.

For example you can use your initials and add a word like, workshop or training or Online, something that helps you remember you use the email to access Love2asl's Chat feature.

Example: I am using my initials and a word,

Juti4webinars@gmail.com

Next, follow the easy steps to registering, you will receive an email confirmation and you are done!

If you have any trouble getting linked into the Chat feature, you can “TEXT” our computer technician and with a little patience, you will be hooked up in no time.

Love2ASL is receiving emails daily by the dozens with questions that are answered in this FAQ or in the Pre-Workshop Information slides.

We truly wish we had the time to answer everyone’s questions however, the volume of questions are becoming insurmountable.

Please read the FAQ all the way through to the end before submitting your questions. Your questions are important to us and are welcomed and any new questions of import will be added to the FAQ to help minimize the amount of emails that need a response. Thank you for your help and support. 

Handouts: Handouts are in a drop box format, just below the workshop video screen.

Evaluation: At the end of the “Live” Online Workshop Broadcast, you will need to complete and return the evaluation form that is in the drop box, within one hour at the end of the workshop.

                  Frequently Asked Questions:

1. Q. I have never participated in an Online Workshop what do I do?

A. You will be sent a "Live-Link" in your email approximately 15 minutes   prior to the start of the workshop of your choice. 

Just click on the “Live-Link” in your email and it will open the broadcast channel just like when you watch TV. You will see a spinning color wheel that lets you know you are connected to the live broadcast.

2. Q. How Do I Access The Live Chat?

A.  You will see prompts in the chat box, follow the instructions.

3. Q. What if I’m having trouble getting logged in?

A. We have a “Live-Online” Computer Technician to help you if you are having any problems that you might have. 

4. Q. What Time Zone are you in?

A. Love2ASL broadcasts in the Pacific "West Coast" Time Zone, you will need to predetermine your Time Zone to prevent missing any of the “Live” Broadcast Workshop. Pacific Time is behind and runs later than all other time zones.

5. Q. Will I get an evaluation form to complete?

A. The evaluation form is in the drop box with the other materials.

6. Q. How will RID get my name and RID membership number so I will get CEU's and credit for attending your workshop(s)?

A. Be sure that the name, city and state is up-to-date with RID or be sure you use the same information as when you first applied with RID.

7. Q. Can I Ask Questions During the Workshop?

A. You will be able to type questions in a “Chat” box feature, and one of Love2ASL's your questions will be answered as time permits, please keep your questions relevent to the topic at hand.

8. Q. How do I register in the Chat Feature.

A. After you receive the workshop link, you will see the Chat feature, when you type in the box, it will give you a prompt to register, follow the easy steps and when you have received an email confirmation, your email address will be automatically recognized  any time you type your email in the chat feature during a Love2ASL "Live-Online" workshop.

9. Q. What do I need to have with me during the "Live-Online" Braodcast Workshop?

A. Paper and Pen for notes, be sure to sit in a comfortable seat in comfy clothes. You might also want to have something to drink, and some snacks nearby.

10. Q. When will we take a break?

A. The agenda for breaks is in the Pre-Workshop Information Slides. 50 minutes on and 10 minutes off. I set a timer and breaks are timed.

11. Q. What if I am not an RID member yet?

A. If you are not an RID member, you will still need to complete the evaluation form before you will receive a Certificate of Attendance.



12. Q. Certificates: Will I get a Certificate?

A. Yes, you will be emailed a Certificate of Attendance “one week – 7 business days” or less if possible,  after we receive your returned workshop evaluation. The Certificate of Attendance will show the actual workshop hours and CEUs earned.

13. Q. What if I lose my certificate can I get another certificate?

A. Certificates are kept on file for up to 30 days, if you need another copy of the certificate of attendance for a workshop you attended, a Love2ASL team member will have to research the files and find the workshop you attended, and create a new certificate. There will be a $25.00 charge to duplicate the certificate of attendance. We suggest creating an online file to keep all of your certificates in one place.

14. Q. What if my computer is old or I don't have good internet service? How can I participate in your workshop(s)?

A. 1) Some participants who have old antiquated computer systems or low speed internet service have opted to watch on their cell phones. You will not be able to chat, however, you can communicate and participate through texting.

A. 2) Remember, there are libraries, friends, schools, work computers that you can ask to access and view the workshop.

A. 3) We have a no refund policy and a one-time transfer of workshop funds to another workshop of your choice.

15. Q.  My employer or state certification has asked me for the RID Activity Number, how do I get that?

A. The RID Activity Number is on the Certificate of Attendance, below the presetner's signature.

16. Q. How long will it be before I see the Workshops CEU’s on my RID transcript?

A. The processing of the CEU’s takes approximately 60 days or less.

1. Our Part, The Workshop Presenter, has up to 30 days to process the attendance roster, what holds up the process is when one or two people do not read the pre-workshop slides or the instructions about correct last name, city and state and RID Member#

2. Your Part, Our goal is to process the workshop CEUs in approximately 3-4 days, if everyone submits their evaluations, correct name, city and state and RID Membership# timely.

3. CMP's Part, The RID approved CMP Sponsor and has approximately 60 days to process the paperwork containing your name, city and state, RID membership number. Joye processes the workshop information almost immediately, within 1-2 weeks and at least once a month she kicks one back saying the name, city, state, RID# is not a match. Please take the time to check that your information is current with RID.

17. Q. Does Love2ASL offer “Prerecorded Archived” Workshops?

A. Love2ASL offers over 30 “Prerecorded Archived Workshops” that include, Interpreter Skill Improvement, Medical, Legal, Idioms, Synonyms, Homonyms, K-12 and more.

18. Q. What if I forget or miss the workshop? Can I get a refund?

A. Love2ASL will offer a one-time transfer to another workshop if you forget to attend.

Love2ASL has a "No Refund" policy.

Review Question 14. Answers: A 2) & 3)

18. Q. Can I register for a workshop and then a few  of us can all watch the workshop and get CEUs?

A. Ethical Decision Making:

Professional Interpreters, associate members, interns and students are required to live by a code, the “Code of Professional Conduct.” Integrity, good character and reputation is everything in this profession.

It is unethical to share workshops with unregistered Sign Language students, interns, pre-certified and certified interpreters.

In order for us to keep bringing you affordable “Live-Online" Broadcast Workshops, sharing  workshops with anyone who has not registered for the Workshop through PayPal is unethical and strictly forbidden without the written and notorized permission of the owners of Love2ASL. 

ADDITIONAL IMPORTANT INFORMATION

System Glitches are out of our control:

As you know we have no control over the atmosphere and sometimes for a couple of seconds a sun flare or some “atmospheric phenomenon” will cause a connection glitch causing our screen to freeze or skip for about 3 seconds. If the screen freezes longer and more frequently check with other participants in the Chat and see if they are experiencing the same problem, that way you can determine if it’s a problem with your internet connection or if we are having an atmospheric glitch. You can also try logging out and back in for a better connection.

Sometimes, as technology is what it is, will have a momentary disconnect and reconnect, this happens in mere seconds and cannot be controlled by us, it’s a technical glitch with the live streaming server. Thank you for your patience in this cutting edge technology bringing workshops to your door.

If for some reason you are having difficulty accessing the "Live-Online" broadcast, we will do everything we can to provide you with access to the archived video workshop you registered for, without additional archived cost.

Internet Strength:

Love2ASL is broadcasting at 25 frames per second (fps), for a point of comparison, an example is, movies are running at 30 frames per second, the quality of 25 fps is superior to almost any other live broadcast streaming. If the view is not clear, check with your internet service provider and possibly upgrade your “downloading” speed to at least        700 mb.

Another frequent concern is, do I need high speed uploading? No your uploading speed is irrelevant, because you are not broadcasting, you are viewing so it is your “download” speed that must be at lease

700 mb, preferably 1.5 gb.

Many thanks,

Juti
Team Love2ASL, Inc. ©